As the manufacturer of the SaniTimer® line of products, we offer a 1 year limited warranty on all of our products. The limited warranty covers manufacturer defects only. If we can't troubleshoot any suspected issue, an exchange of that unit for another working unit will be honored at the sole discretion of the seller. Any suspected abuse of this policy will void all warranty obligations of any kind.
If the user is found negligent and has / is using the product in a manner other than that strictly stated in the user manual, then the warranty shall be null and void and replacement is at the discretion of the manufacturer.
Refund / Return:
Refunds will not be accepted or honored. Returns or Exchanges will be guided by the warranty policy at the sole discretion of the seller.
Our distribution partners are hand picked for their strategic partnerships and those relationships that help us get a global reach to strive for the highest convenience and service for our customers. We ask that you please check our distributors page for a list of distributors in your area and if you are located in an area nowhere near a distributor, we ask that you contact us directly so we can service you immediately. If you should have any problem at all with your distributor, including issues of communication, customer service, or inventory, please contact us directly and immediately so that we may remedy the problem and look into the matter.
Media / Marketing Inquiries:
For any issues regarding media inquires and marketing information, please contact us directly and do not handle these matters through your distributors. We handle all these requests directly and in a timely fashion our of our corporate office.